The Viral Expansion Loop

One of the most powerful marketing effects your startup could produce is the viral expansion loop. The theory is simple, the execution is not. A viral expansion loop is exponential growth produced by users and the system was engineered to produce the viral loop (some happen on accident).

Fast Company did an article on Ning (a site that allows anyone to start a social network) and the effects of the viral expansion loop called Ning’s Infinite Ambition. It is a must read for anyone starting or running a business, even if the tactic is not relevant to your current situation.

The best example to understand the viral expansion loop is given in the article. Take a penny and double it every day for 30 days. By the end of 2 weeks you will have $81.92, and by the end of the 30 days you will have a staggering $5.4 million.

A (successful) social network is the common example of a web viral loop. You invite 5 friends, they all invite 5 friends and the growth is continuous. Other sites that are said to have experienced this phenomenon are Facebook, Twitter, Digg, MySpace, YouTube and Google.

Lets not confuse viral marketing and the viral expansion loop. A viral marketing campaign is a one-off run. A viral loop is a continuous effect. Viral marketing campaigns die off after an amount of time while the viral loop does not. In reality, all sites hit a plateau, but the viral loop works over years while a viral marketing campaign might last a couple months. Viral marketing is considered effective if it receives attention but does not necessarily lead to a large adoption rate (buying or signing up). A viral loop needs a large and continuous adoption rate to be considered effective.

How do you produce the viral expansion loop?

While the time and effectiveness is different, the viral loop has to have some of the same attributes as viral marketing to start the expansion. The site has to be easily adopted by the masses (or a very large niche) and effective enough that members spread the word. The product or service will truly become a viral loop if the majority of every new member invites someone new that will ultimately join. This is why (successful) social networks have been a common example. When you join, you want to connect with all of your friends, and they want to connect to all of their friends.

Fast Company reports that venture funds are making more bets on companies that have the potential to experience the viral loop. This concept is rarely discussed outside of Silicon Valley and you will hopefully considered this growth technique as you build your business.

Litmus Test of a Startup. Get Rid of your Marketing Team.

And this is coming from a startup marketing manager. I have worked on quite a few startup products through the years and I keep witnessing the same trend. The startups that actually solve an issue or provide a unique service, don’t really need my help. I might give the initial push, but the product itself creates the snowball effect.

I’m not suggesting you get rid of your marketing guy completely. You will need someone to schedule all the interview appointments with the media.

The hardest part is getting your product to those few outlets that will start the avalanche.

By “hardest part” I don’t mean trying to get on big blogs like TechCrunch. I have personally witnessed the effect of face time on TechCrunch, and I can assure you the traffic is not what it once was (and it was a positive post).

Individuals in forums, on twitter, and selected social networks (you know, normal people) can actually have a major effect on your viral (word-of-moth) traffic. We are past the days of a mention in a major outlet that only has a fraction of your potential customers. You are better off getting a blog article on a smaller blog with less readers that are your target market then a big blog.

At this point in web marketing, and I know you have heard this before, people are more trusting of other individuals than major media outlets. Like it or not, TechCrunch and the like are the equivalent of major media outlets on the web. But everyone continues to push major web outlets and are disappointed if their story is not picked up.

Big web media is too busy working on their next story to truly experience your product. You need to find those that in need of your product. Those individuals will replace your marketing team and will do a better job of selling your product.

Back to the litmus test, if you cant get individuals to tout your product and use it frequently, your marketing team isn’t the problem, your product is.

Tech Bubble Music Video

Here is a great video that “sings” why there is not a tech bubble.

Startup Marketing Tool - StartupSchwag.com

One type of advertising startups often pass on (if not ever used) is apparel. Creating t-shirts and distributing them is not only a strain on resources and money (if your lucky to have some), there is a lack of truly knowing the effectiveness.

I have stumbled across a site that I wish I had thought of and is a good marketing tool for startups. Startup Schwag is a company that creates “Schwag bags”. The bags contain at least one t-shirt with the logo of a startup and stickers of many other startups sent each month to subscribers. It cost under $20 for US deliveries.

The cost to be part of the Schwag Bag is not as steep as you might think. Startup Schwag will print and distribute stickers for free for a few startups each month. You can also print your own stickers and they will add it to the month package. Startup Schwag will only print and distribute one t-shirt design for free each month (I figured they wouldnt do any). Or you can print your own shirts and they can ship a selected amount for free.

I plan on adding a few of my startups to the Startup Schwag bag and am excited to try the service. I recommend you look at the Startup Schwag site and read the blog.

YC News: A Shift From Articles to Advice

I have been following YCombinator’s News section almost since its inception. I have seen the YC community in action; from the switch of “Startup News” to “Hacker News”, to the disappearance of nickb and his return. It is one of the best sites on the web for startup information. The members are passionate about the community they have built, the articles are often right on par and spam is kept to a minimum.

I recently noticed a shift of the material making its way to the front page. Almost a quarter of the Top 30 submissions were “Ask YC” questions (aka Ask HN and Ask PG). Instead of posting an article from the web, members ask each other startup advice. This is why YC News is a step above other article submission sites. Digg, Reddit, Yahoo Buzz and Sphinn all have a dedicated community, but not the level of involvement and support that YC members provide.

At a time when sites are doing whatever they can to grow, Paul Graham and the YC community make an effort to keep the population small and focused. This allows the material on the site to remain at such a high level instead of bogging it down with volume. That in it self is a lesson to every founder on the site. Volume instead of quality is a common objective that startups focus on that led them down the wrong path from the beginning.

I Was Wrong About Twitter

I have been against using twitter since its inception. The only basis for this was information overload. Do I really need another site to see what my friends are doing? Between MySpace, Facebook, personal blogs and countless IM services, I already know every move my friends make.

Last Friday one of the programmers at a startup I work at wanted to join twitter, and asked if I would join as well. I decided to do it and break my personal twitter ban. The first thing I noticed was many more people that I knew were using twitter than I thought. While only half of them were actually active, I was still stunned.

The other big surprise was the involvement from the general twitter community. Outside of your friends, which are the majority of those that follow you and that you follow, other people would respond to my updates. Twitter provides a window to view the most recent updates from everyone using the service. I catch myself reading the “Everyone” page on twitter, and while I have never responded to someone I don’t know, I have got a few responses to my updates. The community aspect is much stronger than I had anticipated. I figured I would only read and view my personal friends, which is why I saw no point in the first place.

I am completely against spam, completely. One has to contemplate the thought that thousands might be reading your updates at any one time, and if you happen to slip the occasional link or message about your startup, that couldn’t hurt. If that is all you use twitter for then that would be spam, which is a big no-no.

One application that has made twitter as usable is not offered on the web version. I have added an app to my iPhone called Twinkle. It is a combo of twitter and a location tool so you can read the twitters of those in an X mile radius of you. That is an interesting bonus on top of the fact that I actually update my twitter from my phone 90% of the time. Actually, I probably would have already given up on twitter if it wasn’t for the mobile accessibility.

April 08 PageRank Update

pagerank Google has updated PageRank over the last few days. I have seen increases on all the sites I work, including Startup Hustle which went from PR2 to PR3.

Remember that Toolbar PageRank is a dated version and Google does not disclose your current PageRank. The green bar you see is a few months behind. PageRank is not very important anymore when it comes to rankings but is fun to see the shifts.